How to take a thrilling high speed rail journey from London to Zurich

At St Pancras:

Eurostar is currently suggesting that Standard Class And Standard Premier ticket holders should be at the Eurostar departure area in St Pancras International 90 mins before departure; and that Business Premier ticket holders should be there 45-60mins prior to departure.

The departure gates will close 30 mins prior to departure for Standard Class And Standard Premier ticket holders; and 15 mins prior to departure for Business Premier ticket holders.

Our guide to taking a Eurostar from London is here.

Note that London is in a different time zone to mainland Europe, it is one hour behind; hence what can seem like a discrepancy between the journey time and the interval between the departure and arrival times.

Departing from the Gare De Lyon

The Eurostar will arrive in Paris at the Gare Du Nord, but the train on to Basel will depart from the Gare De Lyon.

This guide explains how to make the transfer between the two stations by RER train.
What's good to know is that the journey from stepping off the Eurostar to being on the concourse at Gare De Lyon will typically take 25-30min - depending on how long you will have to wait for an RER train.

Though the end-to-end journey options with a total end-to-end travel time of 7hr 25min will allow around an hour to make the connection.
In contrast the end-to-end journeys of around 8hr 25mins allow around 2hr 30mins to make the transfer - time enough for a drink or something to eat in a brasserie near the Gare De Lyon.

When looking up the journey on Trainline, use Zurich as the destination and not the arrival station, Zurich HB.

Eurostar does not sell tickets for this journey.

Book Early And Save: Yes

Online bookings open: up to 6 months ahead of the travel date
This booking period tends to be shorter when looking up journeys between mid August and mid October.

Seat reservations are automatically included when booking tickets for both trains.

Your ticket will not include the RER train across Paris from the Gare Du Nord to the Gare De Lyon.

Eurostar train's general ticket terms:

The only ticket type are the Flexible tickets, but it is the class of service you opt to travel by, which impacts on the terms and conditions of travel.

*Exchanges

Book to travel in Standard and Standard Premier class:
The booked date and time can be exchanged to a different departure to the same destination up to one hour* before departure time.

• If the cost of your new ticket is more than the cost of your original ticket, you will be required to pay the difference;
• If the cost of your new ticket is less than the cost of your original ticket, you will not receive a refund of the difference.

Book to travel in Premier class:
The booked date and time can be exchanged to a different departure up until the end of the previous day, without having to pay any price differences on any other charges.

The Eurostar ticket terms summary is here

Refunds

Book to travel in Standard and Standard Premier class:

• Up to seven days or more before the date of departure you will need to pay a fee of £25 per person for a one-way / single ticket and £50 per person for a two-way / return ticket - So you will only receive any sum you paid in excess of these sums.
• Less than seven days before the date of departure, tickets are non-refundable - Also applies if you exchanged a ticket to an alternative departure, under seven days ahead.

Book to travel in Premier class:
Up until the end of the day before departure date, tickets can be refunded at no additional cost

Seat Reservations on the Eurostar

Reservations are mandatory so seats are assigned when booking - But after a booking has been completed, you use the ‘Manage Your Booking’ facility, which can be easily found on the Eurostar website and select specific seats within the travel class you have chosen.

You will need to enter a Booking Reference number - but other booking agents such as Trainline, Rail Europe, SNCF Connect, B-Europe and NS International, will also include this number on the communication sent to you.

Making the connection in Paris:

There is relatively new E.U. legislation which protects travellers against financial loss in the event of missed connections due to train delays, but it only applies to 'through tickets'.
The Eurostar terms and conditions specifically state that when booking journeys which combine Eurostar + Thalys trains 'through tickets' will be issued.
'However, 'for all other journeys that combine a Eurostar Service and a service provided by another carrier (such as the Lyria train on from Paris) including when purchased in a single commercial transaction, those tickets will be separate contracts and issues regarding delays, missed connections, cancellations, compensation, and the management of aftersales will be handled accordingly'.

But SNCF /SBB, which operates the train on to Zurich have both signed up to Agreement on Journey Continuation (AJC) policy for when a traveller holds separate transport 'contracts' for an end-to-end journey involving more than one train.
So this agreement applies both when 'a bundle' of tickets / contracts is issued as the result of a single transaction - and if travellers have bought several different tickets for their journey, even from different sales channels/ticket providers.
As long as the passenger had planned enough connecting time to change trains (called “reasonable connecting time”), the AJC will apply.

So in usual* circumstances, if a delay to a Eurostar has caused a booked connection on to Zurich to be missed, replacement tickets/reservations should be issued at the Gare De Lyon.
*= But that new E.U legislation specifically states that in exceptional circumstances, the train operators do not need to issue replacement tickets - and the terms and conditions on the SNCF Connect website reiterate this.
These exceptional circumstances specifically stated in Regulation (EU) 2021/782 of the European Parliament include:

• extraordinary circumstances not connected with the operation of the railway, such as extreme weather conditions, major natural disasters or major public health crises...
• ...the behaviour of a third party... such as persons on the track, cable theft, on-board emergencies, law enforcement activities or sabotage,