Travelling after February 10th:
LNER is undertaking a trial for a new approach for long-distance rail tickets on the London to Edinburgh route instead of Advance, Off Peak and Anytime tickets travellers can choose between
1: Fixed Tickets - like Advance tickets they can only be used on the specific departure selected when booking, hence the new name.
This type of ticket can't be refunded from two hours after booking, if you subsequently change your travel plans, or miss the train in circumstances not to do with a connecting train.
A £10 admin fee will be payable if you want to exchange your ticket to a different departure to the same destination, to that which you selected when making your booking PLUS you will ALSO be charged any price difference with the new ticket you'll then have to purchase.
2: Semi Flexible aka 'the 70 Min Flex tickets:
When booking you will choose a specific departure, but can then swap the ticket to an alternative departure leaving 70mins before or after the chosen train, without incurring additional charges.
If you instead want to choose a different departure outside of those 70 min windows, you will need to pay the £10 admin fee and the price difference if the alternative train you select is more expensive.
This type of ticket can't be refunded from two hours after booking.
3: Fully Flexible
When booking you will choose a specific departure, but can then swap the ticket to an alternative departure leaving at anytime on your travel date, or on the day before, or after.
The tickets are refundable up to 28 days from your ticket’s expiry date, but if you don't choose another journey you will be charged a £10 admin fee.
Travelling before February 10th:
If you want to travel at the cheapest possible price, look for the 'Advance tickets', though the two key things worth knowing about booking and using 'Advance' tickets are:
(1) This type of ticket can't be refunded if you subsequently change your travel plans, or miss the train in circumstances not to do with a connecting train.
(2) A £10 admin fee will be payable if you want to exchange your ticket to a different departure to the same destination, to that which you selected when making your booking PLUS you will ALSO be charged any price difference with the new ticket you'll then have to purchase.
Also what is unusual about booking with LNER is that Advance tickets are now available online up to only 5 mins before departure.
They will have sold out sooner on the most popular trains, and the earlier you can book the cheaper they will be - but before buying walk-up Off Peak or Anytime tickets at a station, just prior to departure, it's worth checking on your phone to see whether Advance tickets are still available, before heading to the ticket counter or machines.
Travelling on Monday - Friday:
Tickets are usually available 12 weeks ahead of the travel date.
However, when you look up a journey you may see dates further ahead on the calendar, but you'll be informed that tickets aren't yet available for those dates.
On the LNER website you'll be prompted to sign up to a Ticket Alert service - if you will be using a PC, over on the right on the screen you'll be taken to, you'll see the furthest date ahead that tickets can be booked for.
Travelling on Saturday-Sunday
Tickets are usually available 12 weeks ahead of the travel date, but maintenance work on the route is periodically undertaken at weekends and if it is scheduled on your travel date, it can affect when tickets will be released for sale.
If you're looking up a journey less than 12 weeks ahead and tickets aren't available, it can be a good indication that works will be impacting on your travel date.
It can be worth checking this on the National Rail website - enter LNER as the operator.
Making an end-to-end journey will still be possible, so it can be worth signing up to LNER's ticket alert service, though you MAY ultimately have to take a substitution bus service for part of the trip.
It's the confirmation of these alternative travel arrangements which can hold up the release of the tickets for sale.
Reservations:
When you book an Advance ticket for a London to Aberdeen train journey, you will be automatically assigned a seat(s), but if you book the other types of ticket ahead, you can request a complimentary reservation - more info on this
Seat reservations aren't automatically included when booking Off Peak or Anytime tickets online, but you can add the complimentary reservation, once you've made choice of departure, either when booking or afterwards.
When booking walk-up tickets at a station ticket counter, if the Advance tickets aren't available for the next departure, confirm whether a seat reservation has been added to the booking of an Anytime or Off Peak ticket, in theory reservations will be available until around 5 mins pre-departure.
If you will be using a rail pass, including a Britrail or Eurail pass, you should be able to obtain a reservation, at no charge, from a ticket counter up until 5 mins before the departure; keep this in mind as it is not the norm when using rail passes in Britain.
Receiving Your Ticket(s) booked with LNER
The four options for receiving your ticket(s) are:
(1) You will receive a booking reference number on your order confirmation email and you can use this reference number to collect ticket(s) from a ticket machine.
Some stations will have dedicated ticket collection machines, but standard ticket machines will also have an option for collecting pre-booked tickets.
You will need to enter your reference number into the machine, so make sure you'll have easy access to it when you are using the machine.
You will also need to insert the specific credit or debit card you used when making the booking, so have that with you too.
Showing the email you have received to staff at the ticket gates won't get you on to the train, nor will this be valid if you can only show the email to the conductor when you are on the train.
If you forget to bring your ticket(s) with you to the station, but do have the card with you that you used when booking, you can use the machines to collect your ticket(s).
Take your time and take care that you have picked up all your ticket(s) and seat reservations.
(2) Print off the tickets you receive before heading to the station - the instructions for doing this are available here.
(3) Opt to pay an additional charge to have your tickets posted to you; not available when booking tickets from outside the UK.
(4) Mobile tickets - if you select this option when making a booking you will need to download the LNER Travel Buddy app so that you can 'Activate' your ticket.
The LNER website states that 'Advance' tickets will be automatically activated, but there's no suggestion on the LNER website that it will be OK to save the ticket(s) you will receive as a PDF to your mobile device.
So download the app to be sure that you can use a mobile ticket.
The potential to save by splitting tickets on Trainline
It can be worth looking up this journey on Trainline.
It can be possible to save money by using split ticketing, with the booking process being no more complicated than booking conventional tickets - find out more.
