Ouigo (TGV) aka Ouigo Grande Vitesse (France)

ShowMeTheJourney has anticipated what questions are most often asked about travelling on these 'low-cost' trains and answered them below.

If you can't find the information you are seeking, you can ask a question by using the Travel Planning Service.

When in service these trains have a theoretical top speed of 320 km/h (198 mph), but this speed is most typically achieved on the LGV Est européenne used by trains travelling between Paris and Metz, Nancy, Colmar and Strasbourg

On the other high speed lines they typically travel at up to around 300 km/h.

Yes

Yes - it is included within the when booking the more expensive OUIGO Plus tickets, but costs extra when booking the cheaper OUIGO Essentials tickets.
See the ShowMeTheJourney guide on how to book on SNCF Connect.

No, the direction of travel is not indicated on the seating plan.

Rail passes are not valid on Ouigo trains.

There is no catering service.

Only at certain seats, which are marked on the seating plan - choosing a seat with a power socket is included when booking the more expensive OUIGO Plus tickets, but costs extra when booking the cheaper OUIGO Essentials tickets.

Decide which items of luggage you will be taking on your trip and measure it before you purchase your ticket to travel on a Ouigo service - because it impacts on the ticket booking; and therefore ultimately matters to the price you will be paying.
Set aside the luggage rules you may have experienced when taking a flight - the wording of the luggage instructions and rules for Ouigo services are similar, but the dimensions / size of the bags that Ouigo stipulates, can be different to those used by airlines to classify bag sizes.

On SNCF Connect the descriptions of the items of luggage are:

• Oversize = max 130cm x 130cm + weight = no more than 30kg; note that Oversize does not mean larger than normal, and that there is a max size of an item.
• Small overhead rack luggage = max 55 x 35 x 25cm; note that these dimensions can be smaller or larger than than the max cabin luggage sizes allowed on airlines - though they correspond to with Air France's luggage size policy.
• Handbag = max 36 x 27 x 15cm = note that many luggage 'backpacks' are within this size.

The more expensive Offre Plus Adulte tickets: Included within the initial price = 1 x oversize + 1 x small overhead + 1 x handbag with the option to purchase an additional item of any size, including, 1 x oversize, for €5

The cheaper Offre Essentiel Adulte tickets: Included within the initial price = 1 x small overhead + 1 x handbag with the option to purchase an additional item of any size, including, 1 x oversize, for €5.

Note that if you'll be taking two 'medium sized' bags larger than 55 x 35 x 25cm, you will have to purchase the Offre Plus Adulte tickets and pay the €5 surcharge.
Hence the suggestion to know the size of your luggage and what you will be taking pre-purchase.

Only if they are disassembled prior to boarding - see below.

They can for a fixed fee of €10.
Dogs weighing less than 6kg must be placed in containers, dogs weighing more 6kg must be on muzzled and on a lead.

French rail operator SNCF has now divided its high speed TGV services into two categories.

(1) Standard TGV services = InOui
(2) These low cost TGV services = Ouigo

These Ouigo train are no-frills TGV services which use the same high speed lines as the standard (InOui) TGV services.

Ouigo services...

(1) are 2nd class only,
(2) Some of the seating area on the lower deck is arranged 3 + 1 instead of 2+2
(3) have no catering facilities available*
(4) have more restrictive ticket booking options, which includes Ouigo tickets being non-refundable in the typical sense; see below
(5) have a different lengthier boarding procedure.
*= You can take cold food such as sandwiches on board with you on to Ouigo trains, but it seems as though hot food/'street food' is not permitted.

And some of the travel benefits of the regular TGV InOui services are only available when purchasing the more expensive type of Ouigo tickets: Such as

• access to Wi-fi
• using seating plans
• a similar luggage allowance.

A difference between standard inOui and low cost Ouigo services used to be that Ouigo trains didn't use stations in central Paris; though this is changing and an increasing number of Ouigo routes do serve central Paris stations.

The Ouigo routes are now:

(1) Paris Gare De Lyon - Lyon St Exupery (Lyon Airport) - Aix-en-Provence TGV - Toulon - St Raphael - Cannes - Antibes - Nice

(2) Paris Gare De Lyon - Lyon St Exupery (Lyon Airport) - Avignon TGV - Marseille

(3) Paris Gare De Lyon - Lyon Part-Dieu - Lyon Perrache (a recent addition meaning that Ouigo now serves Lyon city centre)

(4) Lille - Aepoort CDG - Marne la Vallée - Lyon St Exupery (Lyon Airport) - Avignon TGV - Aix-en-Provence TGV - Marseille

(4) Marne la Vallée - Lyon Part Dieu (central Lyon)

(5) Tourcoing* - Paris Aeroport CDG - Marne la Vallée - Lyon St Exupery (Lyon Airport) - Valence TGV - Nimes - Montpellier

(6) Tourcoing* - Paris Aeroport CDG - Marne la Vallée - Massy TGV - Angouleme - Bordeaux
*Tourcoing is connected to Lille by local trains (the Lille Metro and tram doesn't serve Tourcoing train station).

(7) Paris Est - Strasbourg - Colmar

(8) Paris Est - Metz

(9) Paris Est - Nancy

(10) Marne la Vallée - Paris Aeroport CDG - Champagne Ardennes TGV - Lorraine TGV - Strasbourg

(11) Paris Montparnasse - Poitiers - Bordeaux - Agen - Montauban - Toulouse

(12) Paris Montparnasse - Angers - Nantes

(13) Paris Montparnasse - Rennes

Ouigo is now also available in Spain

Connections from Central Paris:

• Marne la Vallée is a terminus of RER Line A - avoid the trains heading to Boissy-St-Legér
• Aeroport CDG is a terminus of RER Line B - avoid the trains heading to Mitry-Claye.

As Ouigo services share the high speed lines with other (more expensive) services, they're operated so that they won't cause delay to other trains, so they tend to be as punctual as the TGV InOui services; when departing on time.
Most of the delays to high speed trains in France are caused by very occasional issues with the tech equipment on the high speed line, and when that is occurring the other trains are delayed too, it won't just be the Ouigo services which are affected.

The major advantage of booking tickets for Ouigo trains is the price, as the prices for most journeys by Ouigo trains can cost as low as €15.

Ticket prices can be more than 4 x cheaper than standard (inOui) services on comparable routes - though be aware of not making a like-for-like comparison.
A Marne La Vallé - Marseille journey is not the same as a Paris Gare De Lyon - Marseille journey etc.

The eight key things to be aware of are:

(1) Tickets can be booked on SNCF Connect and also on Trainline. Use Trainline if you don't have a European bank account.
Note that RailEurope does not sell tickets for journeys by Ouigo trains

(2) So when looking up routes served by standard In-Oui trains AND Ouigo trains, the Ouigo departures can be compared with inOui departures, on SNCF Connect or on Trainline.
Use the generic from and to city names when searching such as 'Paris' and 'Marseille' and not the specific station names.

(3) Tickets can also be booked on the Ouigo website but it seems though you cannot book ahead for journeys unless you are accessing the site from within France.

(4) Two types of ticket are now offered for journeys by Ouigo:

• Offre Essentiel Adulte: A feature of these tickets is that additional requirements such as; Seat selection including choosing a seat with a power socket; Taking a large suitcase etc, are charged as supplements when booking.
• Offre OUIGO Plus Adulte: These tickets are more expensive, but seat selection is included in the price and the seats will be in coaches equipped with Wi-fi.
  Also if you will be taking two items of luggage larger than 55 x 35 x 25cm, you will need to purchase this type of ticket.

(5) Tickets for Ouigo journeys cannot be booked at stations; and they also can't be be collected at stations; you either have to print them from the email you receive, or save them in the SNCF app.

(6) The terms for refunds and exchange of Ouigo tickets on the SNCF Connect website are;
Non-cancellable, non-refundable ticket. You can exchange or modify your ticket online up to 30 minutes before the departure of your train, subject to conditions and an exchange fee* of no more than €19 per journey and per passenger. In addition to these fees, there may be a price difference between your old and new tickets.
This is different to the terms and conditions of booking tickets for travel by TGV InOui services, as they can be refunded.
*= Exchange fees are not charged if you pay a surcharge when booking, to upgrade to OUIGOFLEX,

(7) Ougio has recently launched a ticket swap service, which can be used for fully booked trains
In effect those who no longer who wish to travel on fully booked departures, can sell their tickets to prospective travellers who have signed up to a waiting list, in the hope that someone will no longer want to use their ticket(s).

(8) Tickets are also only available for direct longer end-2-end journeys by Ouigo trains and are not available for shorter journeys such as Marseille to Aix-en-Provence.

The booking window:

Tickets can be booked up to six months ahead of the travel date; usually.
In contrast tickets can typically only be booked only up to 4 months ahead for TGV inOui services - so when looking up the Ouigio routes on Oui.SNCF MORE than 4 months ahead on, you will typically only see Ouigo trains listed.
So don't assume in this scenario that only Ouigo trains will be an option for your journey, you will have to wait to see which alternative TGV inOui services will also be available, so that you can then compare departure times and prices with the Ouigo trains.

Child tickets:

Unlike on other train services in France, children aged 3 and under don't apparently travel for free on Ouigo trains.
A flat rate price is charged for children aged 11 and under of €5 per child, except for journeys to/from Paris Est, Paris Gare De Lyon and Paris Montparnasse when the flat rate price is €8.

Adding extras when booking:

Similarly to how budget airlines are operated Ouigo enables passengers to add benefits when booking Offre Essentiel Adulte tickets
These are:

• options for taking additional luggage;
• choosing specific seats; there are multiple different types of seat available on Ouigo trains.
  Choosing seats is complimentary and included when booking the more expensive Offre OUIGO Plus Adulte tickets.

All the seats on the Ouigo services have the same dimensions and offer similar levels of leg room, but there are major differences between the coaches on the train, as to how the seats are arranged; and this is why it can be a very good idea when booking on SNCF Connect, to at least look at the seat selection options.

The key features of the seating plan to take note of are:

1. All of the Ouigo trains are double-decked so when navigating through the plan, you can use the staircases to swap between the plans for the bottom (lower) and top (upper decks).
   If you have a preference for travelling on the top deck, you will need to select a top deck seat on the seating plan, in order to ensure that you will be sat in this part of the train.
2. Keep an eye on whether you are looking at a plan for a bottom or top deck. It's a good idea to look through the train by using the row of coach numbers, but coach 4 has no bottom deck seating so it 'flips' the decks; start on the bottom deck 1; move along the train and click 5 and you'll be switched to seeing a top deck plan.
3. The greyed out seats are those which have already been selected.

The arrangement of the seats is more varied in the bottom-deck, which is why it is worth looking through the train
What is being highlighted above is:
1: Some of the seats on the lower deck are in rows of three, and if you don't use the seat selection you could be assigned the middle-seat in this row, which isn't by the window and isn't on the aisle (though if you will be travelling in a party of three it could be worthwhile to target this row).
2: Some of the seats in this coach have no other seat beside them (and one of the key perks of travelling in 1st/Premiere Class on a standard TGV train is the access to this type of seat)
But because these 'solo' seats have obvious advantages, it's not likely that you will be automatically assigned one.
3: To ensure you will be sitting in such a seat, you have to select it on the plan.
4: The selection of any type of seat is included when booking the 'Plus' tickets, but When booking the cheaper 'Essentiel' tickets these 'solo' seats have a €7 and not a €3 surcharge.
So it can be worth factoring this in when comparing price of a Ouigo service to a Prems or Seconde price on a standard TGV Inoui service; Solo seats are not available in 2nd class on the TGV InOui trains.

Though these 'solo' seats are not available on the top decks in any of the coaches on these Ouigo trains.

But not all bottom deck coaches on the Ouigo trains have the same seat arrangement, as can be seen above this coach on the bottom deck has the 2+2 layout, which is also the norm in Standard Class on the TGV InOui trains.

In certain coaches on a Ouigo train all of the top deck seats have access to power sockets; They're not available at all on the bottom deck.
If you want to be sure of having access to power during a long journey, you will need to be proactive and seek these seats out on the seating plan,
If you don't use the seating plan, it's unlikely that you will be automatically assigned a seat with a power socket.

The seating arrangements across the top deck aren't universal - not only do some coaches not have power sockets, some coaches have fewer seats, which all have access to a table; So have exceptional configurations.

Therefore if you :

• don't want a 'solo' seat
• are happy to pay the €3 seat selection fee when booking Essentiel tickets
• don't need /want a power socket
• would like a table
  these are the coaches to target.
  Fewer seats lessen the possibility of being disturbed by fellow passengers - so these coaches on a Ouigo compare particularly favorably with the ambience of a typical Standard Class seating saloon on a TGV InOui train.

One other thing to keep in mind is that when selecting seats, there is no way of knowing whether you will be facing forwards or backwards during a journey.

According to the Ouigo website accessing the train isn't permitted less than 5 minutes before departure.
This is different to the 'two minute before' rule which can be applied to other train services in France

If you will be travelling by Ouigo train you can be requested to be at the station 30 mins before departure, as all travellers need to pass through Ouigo reception.
Though what's more common now is that Ouigo suggests that boarding can commence 30 mins prior to departure.
Again this is different to the norm, because at French stations the specific voie (track / platform) that a train will be leaving from isn't confirmed until 20 mins prior to departure.

Though what can be odd is that Ouigo will suggest that this 30 min boarding also applies at intermediate stations, where Ouigo trains will only stop for a few minutes - presumably Ouigo is suggesting that a 'benefit' of going by Ouigo, is that you can be in the right place for easy boarding on the voie (track / platform) from 30mins prior to departure.

The primary reason for this 30 mins suggestion / rule is that you can't just walk on to a Ouigo trains, because in echoes of how budget airlines operate their boarding procedures, passengers in effect check-in.
Tickets are inspected along with what each passenger is bringing on board; primarily does the luggage they have with them exceed the limit, so the staff are checking whether additional last minute luggage excess charges have to be applied etc.

Though on less busy departures and station calling points, the queue for boarding will typically have cleared more than 10 mins before departure, so from certain stations the ticket booking sites now show a 10 minute check-in.

Ouigo trains used to have designated 'Quiet Zones' in which mobile phone calls were not permitted etc, but it seems there are no longer available, as they are not offered when booking tickets.

On SNCF Connect the descriptions of the items of luggage are:

• Oversize = max 130cm x 130cm + weight = no more than 30kg; note that Oversize does not mean larger than normal, and that there is a max size of an item
• Small overhead rack luggage = max 55 x 35 x 25cm; note that these dimensions can be smaller or larger than than the max cabin luggage sizes allowed on airlines - though they correspond to with Air France's luggage size policy.
• Handbag = max 36 x 27 x 15cm = note that many luggage 'backpacks' are within this size

The more expensive Offre Plus Adulte tickets: Included within the initial price = 1 x oversize + 1 x small overhead + 1 x handbag with the option to purchase an additional item of any size, including, 1 x oversize, for €5

The cheaper Offre Essentiel Adulte tickets: Included within the initial price = 1 x small overhead + 1 x handbag with the option to purchase an additional item of any size, including, 1 x oversize, for €5.

Note that if you'll be taking two 'medium sized' bags larger than 55 x 35 x 25cm, you will have to purchase the Offre Plus Adulte tickets and pay the €5 surcharge.

Also note that pushchairs/strollers etc are in addition to these luggage limits, so will need to be added to a booking, but there will be no charge for them.

Ougio now sells bike tickets which cost €5, but they are subject to meeting the terms and conditions - and the key thing to be aware of is that you have to prepare a non-folding bike for travel pre-boarding.
In particular, the bike;

• must be disassembled and covered
• the cover must not exceed 130 x 90 cm
• the maximum weight is 30kg.
  Note the €5 surcharge applies regardless of whether you book an Ouigo Plus ticket or a Ouigo Essentiels ticket.

Rail passes are not valid on Ouigo trains.