True Trenitalia Booking Guide (desktop)

Trenitalia Booking Guide (desktop)

Once you're used to using Trenitalia.com, booking tickets becomes a blissfully simple 4 step process.

However, to keep those booking steps to a minimum Trenitalia packs a lot of features and information on to each stage of making a booking.

And if you're not used to booking tickets on Trenitalia's website, these additional features can be easy to miss.

1: SELECTING YOUR LANGUAGE



As can be seen Trenitalia offers English, French, Chinese and German versions of its website.

All of the examples below have been taken from the English language version.

2: SELECTING THE FROM and TO STATIONS:



On the non-Italian language versions of Trenitalia.com, the names of the stations/cities remain in the Italian language.

When using Trenitalia.com the names of the MAIN stations are:

Bologna = Bologna Centrale

Florence = Firenze S. M. Novella

Genoa (east of the city centre) = Genova Brignole

Genoa (west of the city centre) = Genova Piazza Principe

Milan = Milano Centrale

Naples = Napoli Centrale

Rome = Roma Termini

Turin (west of the city centre) = Torino Porta Nuova

Turin (north of the city centre) = Torino Porta Susa

Venice = Venezia S. Lucia

Verona = Verona Porta Nuova

The stations tend to be listed in alphabetical order in the drop down menu - so when cities have more than one station, the first station listed may not be main station.

'Centrale' is a reliable indicator that a station is the main station in the city - though as can be seen above, this is not universal.

Genova, Firenze, Milano, Roma, Torino and Venezia are cities with more than one station used by long distance trains.

So it can be a good idea to use Google Maps to work out which stations in these cities are most convenient for your start/end location(s) - and then search for these stations on Trenitalia.

You need to book tickets between the specific stations for your ticket(s) to be valid - if you book from Venezia Mestre, your ticket won't be valid from Venezia S. Lucia etc.

Using the 'Tutte Le Stazione' facility can be temperamental - we prefer looking up journeys between specific stations.


3: USING THE CALENDAR on TRENITALIA.COM



On the non-Italian language versions of Trenitalia.com the calendar also remains in Italian -  the English translations of the months are as follows:

January = gennaio

February = febbraio

March = marzo

April = aprile

May = maggio

June = guigno

July = luglio

August = agosto

September = settembre

October = ottobre

November = novembre

December = dicembre

One other thing to look out for on Trenitalia's calendar is that the day in the first column on the left is Sunday NOT Monday - so left to right, the days run Sunday to Saturday with Saturday in the final column on the right!


4: OTHER FEATURES ON THE TRENITALIA.com HOME PAGE



Before diving in to search for a journey on Trenitalia there are other features on the home page that are worth paying attention to:

(i) If you will be traveling with children - click the 'i' icon next to the Children drop down.

Check the terms and conditions of child tickets.

They broadly are as follows:

On Italian trains children aged 3 and under travel for Free.

Children aged 4 - 11 receive a 50% discount.

However, on long distance AV and IC trains the 50% child rates are calculated against the full 'Base' ticket price - but 'Super Economy' tickets can be often be discounted by more than 50%.

So if these tickets are still available for your journey, it can be worth paying the adult rate for a child aged 4 - 11.

The adult ticket price applies to children aged 12 and older.

(ii) Check the offers



When two or more people are travelling together it's worth checking the permanent range of offers on Trenitalia.

However, it's usually a good idea to use an offer to search for your tickets AND to also compare this against a standard search - if you will be travelling by long distance express (Frecce and IC) trains.

The discounted prices on most of the 'offers' are calculated against the non-discounted 'Base' price - BUT when the most heavily discounted 'Super Economy' tickets are still available on AV and Frecce trains, the total price for a group journey can be cheaper.

(iii) Using the 'Advanced Search'
 

When clicking on 'Advanced Search' you will initially see...


... but to access the main benefits of using 'Advanced Search', you need to click on 'Other search options'.

Do so and you will see...


...the means of

(i) filtering the journeys on the search results, so that they only show direct trains (click 'solutions without changing')

(ii) if you meet the criteria of an offer (see above) you can select the offer here and the prices you will see for the journey will match the offer.

(iii) if the cheapest possible price and NOT departure or arrival times is your primary criteria, when travelling by Frecce or IC trains  - check the 'Best Price' option before clicking 'Search'.

Do that and you will see a page/screen similar to this...



...note that, in this example, only one journey is available at the cheapest possible price on Tuesday Sept 19th AND that the cheapest possible price can vary by up to €20 per day.


4: KEY FEATURES OF THE JOURNEY SEARCH RESULTS PAGE



This is the page/screen you will see when looking up a journey - the key features on this page to look out for are:

(i) You can filter the results to exclude Regionale or Frecce trains.

(ii) pay attention to the 'Duration of the journey - in this example, the cheapest train takes more than 2 hours longer than the more expensive trains.

(iii) the design of this page has changed recently and the difference between the trains is now much more subtle - the 'Frecciarossa 1000' trains are markedly different to the 'Frecciarossa' trains etc.

(iv) To access the full ticket prices (including 1st class tickets) and to move on to the next stage of the booking - the arrows beside the price need to be clicked.

Do so and you will see...



The cheapest possible price is the default (the green box) but this is the screen on which you can upgrade from standard class.

Frecciarossa and Frecciarossa 1000 trains have three 1st class options - Premium, Business and Exceutive (Business is the ambience that most closely equates to a typical 1st class service on other high speed trains).

The other key features of this page are the 'i' icons.
Click these and you can see the terms and conditions of each ticket.
Before committing to 'Super Economy' or 'Economy' tickets, check that your happy with the restrictions for refunds and exchanges with these tickets.

Also note that most of the 'Super Economy' tickets have sold out for this particular journey - and this search was 85 days ahead of the travel date!

However, not all the features of the journey results page are likely to be visible unless you scroll down. 

Do so and you can access...



... two further key features of the journey search results;

(i) if you don't click the information 'i' icons - this the only opportunity to see the terms of your ticket before booking.
Note that neither 'Super Economy',or 'Economy' tickets can be refunded!

(ii) this is also the opportunity to 'choose your seats' when making a booking.

You don't have to make a seat selection - seats will automatically be assigned on Frecce and IC trains if you don't do so.


5: PRE- CHECKOUT



This is the final page you will see before proceeding to the checkout - click 'Add Trip'.

The key features to note on this page are

(i) you don't have to register with Trenitalia to make a booking - you can select 'go on without log in'.

Select this and you will still have to enter the circled passenger information.

You will be given the opportunity to register on the booking page - and doing so can speed up the process when making future bookings.

(ii) If you didn't choose seats on the preceding page, you can check the seats you have been automatically assigned, by clicking 'seat info' over to the right.

However, note that terms of the ticket you have selected, are not visible on this page - which emphasises the importance of checking the terms of your ticket on the preceding page!