The Concierge Rail Travel Planning Service

If you are planning to take some new and exciting European train journeys ShowMeTheJourney's new Concierge Service will certainly save you time and it may even save you money too.

What You Will Receive:

If your journey involves taking two or more trains, a personal travel plan will be provided, which will capture all of the preferences for the train journeys you wish to take.
It will be similar to this example:


---------------------------------------------------------

It will feature the optimum routes based on your preferences, such as reaching a destination as quickly as possible, or taking the most scenic route.

If your journey requires a change of train, your bespoke plan will factor in your preferences for the time in which you would like to have available to make connections.

So your optimum itinerary may ultimately be very different from the train times you will see when looking up your journey with a ticket agent, because your plan will be tailor-made.

The other features of the travel plan are:

- the 'train numbers' and the final destinations of the trains you will be taking, to help you find your train more easily at a station;

- additional info that will help you make any connections;

-  ticket booking links which will, whenever possible, connect you directly with the purchasing of the trains included on your plan, thereby saving  you the time of having to search for the optimum ticket;

- indications as to whether a journey is scenic;

- when available, you'll be able to access specific information about the stations and trains you will be using.

Features available on request include:

- Comparisons between different routes, so you'll know whether a suggested route will save you money.

- Comparisons between buying tickets and using rail passes, so that you can be confident which will be the cheapest option.

- Details of how to reach your final destination in a city by public transport.

- Suggested hotels near stations.


---------------------------------------------------------
 

How it works:

The Concierge Service is available if you want to take a train journey in these 26 countries:

Austria, Belgium, Bulgaria, Croatia, Czechia/Czech Republic, Denmark, France, Finland, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Luxembourg, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and The Netherlands.

Step One:

You can tell the Concierge Service about the journeys you want to take, by taking a few minutes to fill out some or all the details of your trip, on either of these two forms:

If you want to make an end-to-end journey, either a one-way or a return trip, we suggest using this FORM.

If you will planning train journeys to multiple locations on a round trip,by using rail passes or tickets, then we recommend using this FORM.

These travel detail request forms can be filled out online on any device – though on a phone they are easier to use in landscape mode.

Or you could simply send an email to inform the Concierge Service of your travel plans, particularly if you don't have all your destinations confirmed yet, so are seeking bespoke ideas and inspiration - whether you will or won't be travelling with a rail pass.


Step Two:

Send your travel details over between 09:00 (UK time) on Sunday and 12:00 on Fridays and you will be contacted within 24 hours so that the details of your travel plans can be confirmed.

If you send your details between 12:00 (UK time) on Fridays and 09:00 on Sundays, you may have to wait an additional day, because weekend plans can cause delays, due to the personalised service.

Step Three:

Once your travel details have been confirmed and payment has been received, you will receive your bespoke travel plan within 24 hours, the aim will be to dispatch your plan to you before the end of the day.

---------------------------------------------------------

The fees:

Reflecting the bespoke quality of the service, you will be informed of the costs of producing your plan when you are asked to confirm your travel details.

This seems fair because depending on the routes being taken, a plan covering four days of travel could involve taking fewer trains than an end-to-end journey which can be completed in a day.

If your journey only involves taking one train, you won't be charged at all, but a plan involving taking 6 trains during 3 days of travel would typically cost £25.
 

---------------------------------------------------------

Pop over an email if you have any questions and as this is brand new, any feedback on how it could be improved, or the concept in general would be particularly welcome.

---------------------------------------------------------

Terms And Conditions:
 

1: Contact details supplied will be solely used for communication purposes in connection to the specific requested travel plan and will not be archived, used for any other marketing purposes or be made available to third parties.
 

2. Once a travel plan has been agreed, paid for and supplied it can only be amended by the purchaser of the plan by the payment for a revised plan, with any changes on a travel day charged at the daily rate for producing a plan for a day’s travel.
Any travel day which does not require amendment will not be-recharged.

3. Payment for the entire plan or any specific, particular travel day will not be refunded in the event of an intention to travel being cancelled.

4. The links to the third party companies who retail train tickets are supplied in good faith, but ShowMeTheJourney.com does not accept responsibility for an increase in ticket price in the interval in time between the link being provided to a customer and the commencement of the booking process.
 

5. ShowMeTheJourney.com will strive to ensure that the ticket booking links it supplies will provide the clients of its concierge service with the optimum ticket to undertake a requested journey, but it does not absolutely guarantee that the recommended ticket agent will be offering the cheapest possible price for a requested journey.
 

6. ShowMeTheJourney recommends that all customers of the Concierge Service, who receive booking links, check the journey details that are being recommended, including travel dates and departure times, and confirm the ticket agents terms and conditions before proceeding with making a booking, as ShowMeTheJourney.com does not accept any liability for a ticket purchase not meeting the requirements of a client of the Concierge Service.
 

7. If a booking is made by the client of the Concierge Service based on the recommendation of ShowMeTheJourney.com, the fulfilment of that booking and the subsequent use of a ticket or rail pass, will be solely bound by the terms and conditions of the retailer of the ticket or rail pass. Therefore ShowMeTheJourney.com will have no obligation on how a ticket is dispatched, received or used in transit.

8. ShowMeTheJourney.com will not accept any responsibility or liability for the contract between a ticket retailer and train service operator.
 

9: The journey details provided by ShowMeTheJourney.com including both departure and arrival stations, departure and arrival times and the type of train used for a journey and the specific route a train will follow are supplied in good faith.
ShowMeTheJourney.com is not liable for any subsequent changes to train schedules and journey details, between the date of the Travel Plan being supplied to a client, and the travel dates on which the suggested journeys will be undertaken.
Though ShowMeTheJourney.com will endeavour to update provided travel plans, in the event of it being made aware of changes to schedules.
 

10: ShowMeTheJourney.com does not accept any liability should a delay to a train service, or a schedule change, result in a train ticket or reservation booked as consequence of ShowMeTheJourney.com’s recommendation, being invalid or requiring an exchange.
Should a train delay or train delay or schedule change require a ticket to be re-booked or exchanged, the circumstances will be bound by the ticket agent’s terms and conditions and its contract with a train service provider. The ticket holder agrees that in those circumstances that they should make contact with the ticket agent and/or train service provider and not with ShowMeTheJourney.com.